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Customer Care Technical Support: Charlestown, MA (229251)
Job Description

Immediate opportunity for a Technical Support professional to join a leading company in the Clinical Research Field.   This opportunity is for someone who wants to get involved in support of cutting edge medical technology.  The goal of this team is to increases the accuracy and reliability of patient data and improve the efficiency of the clinical development process.   The proper candidate will have the following skills:

  • Call Center or Customer Service Experience
  • Perform customer support related tasks and special projects as assigned by management
  • Learn and provide current technical information, standard procedures and best practices for deploying ERT products and services
  • Courteously receive and triage a significant volume of calls as a member of Study Support Center team
  • Escalate issues to Tier 2 Support as necessary
  • Participate in 24/7 on-call pager rotation
  • Maintain database and generate reports from call tracking system
  • Work with clinical sites to ensure accessibility to our technology
  • Perform and/or verify data changes
  • Update and confirm client profile information
  • Continually update FAQ documents

If qualified and interested please contact Tim Rose at Alexander Technology Group at 781-404-4320 or email him at

Compensation: Up to $18.00 per hour

Position Type: Perm

Notice to applicants: We will never ask you for bank account or other financial information via email. Emails from our staff will only come from We do not use variations of that domain name.

Alexander Technology Group is the leading provider of information technology staffing services for companies and job seekers in Massachusetts and New Hampshire, offering temporary and direct placement services with a singular focus on the local market. Learn more about Alexander Technology Group and our opportunities at

Apply for this job online, or for faster service, please contact the manager listed above.

All applicants must be eligible to work in the United States.

Alexander Technology Group is an Equal Opportunity Employer.

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