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Helpdesk Support : Cambridge, MA (229616)
Job Description

We are looking for a Help Desk support technician that will support all departments and play a key role on a team that includes information technology, system administration and management support.  The Help Desk Support Technician will be troubleshooting over the phone and providing problem resolution for hardware and software issues; device vulnerability.  They will also be troubleshooting of network connectivity problems, login issues and overall support of users systems.

 

Duties/Responsibilities:

  • Field then respond to requests for technical assistance in person, via phone calls and/or email submissions.
  • Provide remote support of laptops & smart (mobile) device(s).
  • Follow standard help desk procedures: document, route incident, track all requests, log all interactions, solutions through helpdesk application.
  • Diagnose and collect relevant data for troubleshooting.
  • Troubleshoot and resolve Windows OS, Microsoft Office, and other application issues.
  • Support & manage network devices such as printers and backup appliances.
  • Identify and escalate situations requiring urgent attention.
  • Stay current with system information, changes and updates.
  • Research questions using available information resources.
  • Advise user on appropriate action(s).
  • Diagnose and resolve technical issues related normal user errors. 
  • Other tasks as assigned.

 

 If qualified and interested, please forward resumes to trose@alexandertg.com 

Position Type: Contract

Notice to applicants: We will never ask you for bank account or other financial information via email. Emails from our staff will only come from alexandertg.com. We do not use variations of that domain name.

Alexander Technology Group is the leading provider of information technology staffing services for companies and job seekers in Massachusetts and New Hampshire, offering temporary and direct placement services with a singular focus on the local market. Learn more about Alexander Technology Group and our opportunities at www.alexandertg.com.

Apply for this job online, or for faster service, please contact the manager listed above.

All applicants must be eligible to work in the United States.

Alexander Technology Group is an Equal Opportunity Employer.

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