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Help Desk - 2nd Shift - 3pm to 11:30pm: Boston, MA (229856)
Job Description

Help Desk Support - Tier 1 (2nd Shift)

3:00 pm- 11:30 pm
Mon-Friday Shift

Tier I Help Desk support including information technology, system administration, management support.  The Tier 1 support technician will be forming troubleshooting and problem resolution for hardware and software issues; device vulnerability and troubleshooting of network connectivity problems on users systems.



  • Field then respond to requests for technical assistance in person, via phone calls and/or email submissions.
  • Provide remote support of laptops & smart (mobile) device(s).
  • Follow standard help desk procedures: document, route incident, track all requests, log all interactions, solutions through help desk application.
  • Diagnose and collect relevant data for troubleshooting.
  • Troubleshoot and resolve Windows OS, Microsoft Office, and other application issues.
  • Support & manage network devices such as printers and backup appliances.
  • Identify and escalate situations requiring urgent attention.
  • Stay current with system information, changes and updates.
  • Research questions using available information resources.
  • Advise user on appropriate action(s).
  • Diagnose and resolve technical issues related normal user errors. 
  • Other tasks as assigned.

If you or anybody in your network are interested in this Help Desk Support position, please send resumes to Anthony at

Compensation: Up to $16.00 per hour

Position Type: Contract to Perm

Notice to applicants: We will never ask you for bank account or other financial information via email. Emails from our staff will only come from We do not use variations of that domain name.

Alexander Technology Group is the leading provider of information technology staffing services for companies and job seekers in Massachusetts and New Hampshire, offering temporary and direct placement services with a singular focus on the local market. Learn more about Alexander Technology Group and our opportunities at

Apply for this job online, or for faster service, please contact the manager listed above.

All applicants must be eligible to work in the United States.

Alexander Technology Group is an Equal Opportunity Employer.

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