Sr. Salesforce Business Analyst
JOB SUMMARY
If interested, please email Ian Ostberg @iostberg@alexandertg.com with a current resume and upcoming availability.
Senior Salesforce Business Analyst - Boston, MA
*Candidates must be local to Boston - requires 3 days/week onsite*
Senior Salesforce Business Analyst - Boston, MA
*Candidates must be local to Boston - requires 3 days/week onsite*
What You’ll Do:
Business analysis
- Partner with stakeholders across sales, client service, finance, operations, and technology
- Lead discovery sessions to understand pain points, workflows, and business needs
- Translate complex requirements into clear user stories and functional specifications
- Facilitate workshops and drive consensus between cross-functional teams
- Create wireframes, process diagrams and documentation to support solution design
- Serve as a trusted advisor and communicate technical concepts in business terms
Salesforce administration
- Manage user provisioning, roles, profiles, permission sets, and sharing settings
- Configure standard and custom objects, fields, page layouts, Lightning pages, and record types
- Build and maintain automations (Flows, Process Builder, validation rules, approval processes)
- Handle data imports/exports, mass updates, and develop reports/dashboards
- Maintain sandbox environments, oversee release deployments, and perform regular platform audits
Solution design
- Design secure, scalable, and high-performing solutions on Salesforce Sales Cloud
- Develop and maintain design diagrams, data models, and system integration plans
- Partner with internal data teams to ensure alignment on all inbound and outbound data flows
- Assess new Salesforce features and recommend adoption plans that align with business goals
- Guide the technical direction of Salesforce projects from ideation through delivery
Governance and continuous improvement
- Promote system and data governance through clear standards and documentation
- Identify areas for process improvement, automation, and cost reduction
- Serve as the internal expert on Salesforce best practices, change management and release cycles
- Stay up to date with Salesforce releases and ecosystem trends, sharing insights with teams
- Provide hands-on support and training to help teams use Salesforce effectively
Skills You Bring:
- 6+ years of hands-on Salesforce administration experience
- Strong knowledge of Salesforce declarative tools and configuration best practices
- Demonstrated experience with Salesforce Lightning Experience including Lightning App Builder, Screen Flows, Record-triggered Flows, and Scheduled-triggered flows
- Experience with conditional logic and object model concepts
- Proven ability to analyze business problems and deliver effective Salesforce based solutions
- Strong stakeholder engagement, workshop facilitation and documentation skills
- Excellent verbal and written communication. Able to influence, negotiate, and manage expectations
ATG456
*MONATG*